Skip to content

Returns Policy

  • We assure our customers that all products sold by us are made to order, therefore 100% genuine, new and packed carefully before shipping.
  • We conduct a thorough inspection before dispatch.
  • In case you are not satisfied with your purchase, please contact us on within 48 hours of your receiving the order.
  • Colour variations as seen on screen and actual product may vary slightly.
  • In case you receive any product, which is not in good condition or, is damaged during shipping, the you may exchange the product unused, and in the same condition as he / she purchased it, in its original packaging along with original tags.
  • It is your responsibility to inform us of any such damage or defects in the product purchased and received by you within 48-hours of delivery, failing which the product(s) will not qualify for returns and same is applicable even in case the product has been wrongly delivered.
  • The shipping agent delivering your order cannot process an exchange or accept returns.
  • All returns need to be routed through customer care only. You can call or mail us for a return request.
  • We do not have a pick up service for a product that has to be returned. The cost of shipment of the returned product must be borne by the buyer.
  • Shipping costs are non-refundable. 
  • Made-to-order/custom products cannot be replaced or returned. Products bought on sale also cannot be replaced or returned.
  • As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. The parcel remains your responsibility until it arrives with us - we recommend sending it via registered mail so you can track your parcel.

    Kindly email us at beforehand so we can help you with the most efficient process.