- We assure our customers that all products sold by us are made to order, therefore 100% genuine, new and packed carefully before shipping.
- We conduct a thorough inspection before dispatch.
- In case you are not satisfied with your purchase, please contact us on email@example.com within 48 hours of your receiving the order.
- Colour variations as seen on screen and actual product may vary slightly.
- In case you receive any product, which is not in good condition or, is damaged during shipping, the you may exchange the product unused, and in the same condition as he / she purchased it, in its original packaging along with original tags.
- It is your responsibility to inform us of any such damage or defects in the product purchased and received by you within 48-hours of delivery, failing which the product(s) will not qualify for returns and same is applicable even in case the product has been wrongly delivered.
- The shipping agent delivering your order cannot process an exchange or accept returns.
- All returns need to be routed through customer care only. You can call or mail us for a return request.
- We do not have a pick up service for a product that has to be returned. The cost of shipment of the returned product must be borne by the buyer.
- Shipping costs are non-refundable.
- Made-to-order/custom products cannot be replaced or returned. Products bought on sale also cannot be replaced or returned.
As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. The parcel remains your responsibility until it arrives with us - we recommend sending it via registered mail so you can track your parcel.
Kindly email us at firstname.lastname@example.org beforehand so we can help you with the most efficient process.